Dan discovered an issue with the technology of major web infrastructure and website security company, causing some sites using their service to be delisted from Google.
After delayed responses from their traditional support channel indicated the issue was not on their end, with help of a different Pebblehaven partner Dan was able to connect with a co-founder of the provider.
After investigating the reported issue, co-founder subsequently followed up with:
Dan…Yes, you are correct. We have been blocking some US search engine IPs… We have now whitelisted the block of IPs at our macro level, so this will clear up… Since this is something that will continue to occur, we are going to update our logic for automatically identifying legitimate search engines. This will help to mitigate situations like this for our customers. We expect to have the new logic online before the end of next week… thank you for writing in…